Privacy Policy
Last updated: January 2025
Introduction
vnlcraft Ltd ("we", "our" or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
Personal Information
We may collect the following personal information:
- Name and contact information (email, phone)
- Company information (company name, tax number)
- Project and order details
- Payment information (processed through secure payment systems)
This information is collected when you fill out contact forms or place an order.
Automatically Collected Information
We may automatically collect:
- IP address and location
- Browser type and operating system
- Pages you visit
- Visit time
- Cookies and similar technologies
- Analytics data via Google Analytics
- Form interaction data via Google reCAPTCHA
How We Use Information
We use collected information to:
- Process orders and provide services
- Communicate with customers
- Improve our services
- Send promotional materials (with your consent)
- Comply with legal requirements
Cookies
We use cookies to improve user experience. We use Google Analytics for website analytics and Google reCAPTCHA to protect our forms from spam. These services may set cookies on your device. You can manage cookies through your browser settings.
Data Sharing
We do not sell your personal data. We may share information with:
- Service providers (hosting, payments)
- Legal authorities when required by law
- Business partners with your consent
Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Delete data ("right to be forgotten")
- Restrict processing
- Data portability
- Object to processing
International Transfers
Your data is stored and processed in Bulgaria and the EU. If we need to transfer data outside the EU, we will ensure appropriate safeguards.
Children's Privacy
Our services are not directed to persons under 18 years. We do not knowingly collect personal information from children.
Changes to Policy
We may update this policy periodically. We will notify you of significant changes through our website or email.
Contact Us
For questions about this policy, please contact us:
Email: privacy@vnlcraft.com